Mercy Supv-Eligibility Services in Springfield, Missouri


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Coordination of Services:

a. Ensures quality and optimum workflow through training and supervision of co-workers in customer service, registration, and patient financial services areas.

b. Assesses workload and plans staff assignments to accomplish objectives. Coordinates activities across departments to ensure maximum efficiency, to ensure excellent customer satisfaction, and to maximize collection of accounts receivable.

c. Monitors workflow in each area and schedules co-workers to accommodate workflow needs.

d. Assists department managers with day-to-day operations of the department. Acts as an agent of the management team.

e. Resolves patient or customer issues without escalating to managers. Builds and maintains positive relationships with people.

f. Listens effectively to understand others’ thoughts and concerns. Recognizes and appreciates differences in style, approach, and background.

g. Assists managers to ensure management continuity and consistency among departments. Assists the managers in establishing performance goals and in holding co-workers accountable. Serves as a resource for managers, co-workers and customers to identify procedural discrepancies or opportunities.

h. Remains up to date with local and state Medicaid programs, Social Security Administration, Mercy Financial Assistance, and Point of Service collection programs.

Complex Aspects:

a. Contributes to the budget process and maintains staff hours within budget parameters.

b. Minimizes errors and maintains high quality by checking and monitoring data and work, and by developing and maintaining systems for organizing work and information.

c. Identifies issues and trends and takes proactive steps to respond to the changing environment. Monitors workflow and makes adjustments in processes to meet changing needs.

d. Collaborates to monitor processes and productivity.

e. Coordinates department audits, analyzes audit data, and identifies opportunities based on audit findings.

f. Makes decisions in a timely manner.

g. Completes account audits to assure all components are complete.

h. Assures all work queues are monitored for timely action and follow-up.

i. Assures direct bank deposits are accurate and payments are posted.

Primary Aspects:

a. Performs all job functions in supervised area as necessary to provide continuous workflow.

b. Identifies staff development needs and encourages individual growth and development of co-workers.

c. Monitors and evaluates employees both formally and informally, recognizing and rewarding performance accordingly. Assists in the completion of annual employee evaluations and merit increases.

d. Performs payroll editing for coworkers.

Communication Management:

a. Collaborates with and maintains constructive relationships with internal and external parties. Develops and prepares monthly reports to document department progress and status. May serve as department head in absence of manager.

b. Develops and updates Policies and Procedures in compliance with all regulatory bodies.

c. Interfaces with others and serves as a resource concerning department issues.

d. Keeps managers informed of issues, problems, or situations requiring attention or follow-up.

e. Attends and actively participates in meetings related to duties and functions, making suggestions and recommendations for process improvement.

f. Performs human resource management for the department including but not limited to: on-going and annual evaluations of coworkers, counseling as needed.


a. Prepares, reviews and analyzes routine reports prepared for managers. Prepares, reviews and analyzes data from automated and non-automated systems to monitor quality and productivity in all departments.

b. Uses data to support decision-making.

c. Demonstrates competence in Mercy software including but not limited to: Kronos, Microsoft Office applications, Mercy Insight, Epic, Lawson, Concur, FACS.


Education: High school diploma or equivalent. Bachelor's degree in business, accounting or comparable work experience.

Experience: Past experiences must have demonstrated leadership ability, good interpersonal skills and the ability to apply sound principles of management and supervision. Extensive computer, reporting and analytical knowledge. Ability to manage multiple, complex projects simultaneously. Ability to work in a team environment. Experience with Excel, PowerPoint and Word. Previous project experience preferred.

Other: Must possess analytical, oral and written communication and problem solving skills. Must have experience in establishing goals and the effective direction of employees. Must be able to maintain positive relationships with other departments and resolve department and intradepartmental problems while maintaining expenses within budgetary constraints. Must be familiar with and proficient in relevant software applications used in department.

Preferred Education: Bachelor's degree.

Preferred Experience: 5 years related experience. Supervisory experience.

Preferred Other: 3-5 years experience with Medicaid eligibility and/or Social Security eligibility determination.

Requisition ID 2016-731826

Category Finance/Accounting/Payroll

Position Type Full Time

Shift(s) Days

Department Eligibility Services

Location US - MO - Springfield