HCA, Hospital Corporation of America Insurance TL in St Louis, Missouri

GENERAL SUMMARY OF DUTIES–Assist the Unit Manager by giving day-to-day direction for collection staff in performing daily responsibilities.


  • Perform collections activity based on collection queue/production goals.

  • Work with Unit Manager to ensure the collection staff is capable of handling current production goals within department(s).

  • Assist in training new staff by demonstrating sound collections practices, participating in role plays. Provide feedback to Unit Manager on new hire progress, surfacing issues or other actions that should be taken to improve/maintain success.

  • Provide first level help to collections staff by answering questions, reviewing FDCPA regulations, participating in talk offs, addressing escalated issues, researching customer accounts or providing feedback to staff.

  • Provide feedback to Unit Manager on staff performance.

  • Maintain a working inventory of accounts equal to 75% of the volume a normal collection inventory would carry. Also manage a queue of problem accounts and make follow-up calls or provide other supervisory resolution action as needed. Ensure proper follow-up by seeing that the inventory of problem accounts never exceeds 25 on a daily basis. Escalate problems as deemed appropriate. .

  • Prepare daily and weekly reports as needed as to the status of the MTD production goals.

  • Maintain a working knowledge of client policies and procedures.

  • Prepare, review and document papers sent to Clients and Attorneys.

  • Maintain Weekly/Monthly Reports.

  • Be a mentor to new employees and assist in their training and development.

  • All other duties as assignedFollow all required FDCPA regulations and system procedures.

  • Reviews patient complaints for possible Risk Management review

  • Acts as a team player, accepting job responsibilities willingly

  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

  • Consults with Business operations management to coordinate and implement policies and procedures, special projects, track and trend of results

    · Performs other duties as assigned.


    • Working knowledge of collections. Capable of meeting production goals.

• Demonstrated communication and problem solving skills and the ability to act/decide accordingly. Ability to collect, create and research complex or diverse information. Exceptional customer service and the ability to plan organize and exercise sound judgment.

• Work effectively with other employees, senior management, and external parties.

• Any other duties not specified.

• Knowledge of Medical Insurance billing a must.

• Knowledgeable in Excel

Title: Insurance TL

Location: Missouri-St Louis-St Louis Shared Svcs (SLC SS) - RCPS

Requisition ID: 26618-124042