MasterCard Business Leader, Mastercard Payment Gateway Services in Sydney, Australia
Who is MasterCard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Business Leader, Mastercard Payment Gateway Services
Job Role: Business Leader, MPGS (Solutions Engineer)
Reporting to: Vice President, Head of Commerce Gateway Services Australasia
Sydney, NSW, Australia.
This role is a key member of the MPGS team and responsible for achieving the revenue target for Australasia.
The MPGS BL has an extensive understanding of MasterCards payment gateway product and other competing products in the market. The role provides product and technical expertise to white label partner and merchants, during the pre-sales process and ongoing support.
The MPGS BL is responsible for working with the Expert Sales team in managing customer relationships, articulating customer needs and proactively working with the MPGS product development team to deliver new features/ functionality.
Subject matter expertise in the MPGS platform, functionality and processes to onboard and manage customers in the market.
Major Responsibilities include:
Providing product expertise for sales, delivery and support teams.
Initial business and technical review of customer requests for development.
Provision of business knowledge and technical support for systems design and development.
Communication with key stakeholders to clarify requirements and deliverables.
Development of formal Business Case for approved projects.
Participate in the definition and development of project requirements and analyze to provide a recommended solution.
Development of Scope of Works document to gain agreement between customer, internal business and developer stakeholders.
Coordinate and participate in review, revisions, changes, enhancements, testing, documentation, and notification of product enhancements.
Successful delivery of projects which may include: development and management of overall project plan, schedule adherence, status reporting, escalations, testing, user approval, final corrections, and appropriate documentation.
Collaborate with MasterCard support teams to troubleshoot and resolve customer issues in a timely manner
Monitor and analyse operational events and incidents. Recommend performance improvements to enhance service delivery to customers.
Keep abreast of the competitive landscape and identify opportunities to continually improve the product features based on local market needs
Awareness of MPGS Australasias annual revenue targets, key customers and revenue drivers
Key development projects may include (but not limited to) articulating functional requirements for:
New Scheme Compliance mandates
Local and Regional Government mandates
Ongoing product enhancements
Key & Core Competencies include:
In depth knowledge and experience with all aspects of commerce gateway services and the payment industry including:
eCommerce systems and processes
Payment transaction authorization, authentication, settlement processes
Consulting Skills: Analytics & Insights, project mgmt. and delivery, customer relationship mgmt
Requires the skills to provide functional and technical guidance to expert sales and recommend solutions or product features to meet client needs.
Ability to articulate business needs to technical resources in MasterCard.
Requires the ability to interact across multiple organizational levels and assume a lead role and set direction for large or complex projects.\"
Establish and leverage knowledge of applicable analytical tools & techniques
Project management skills plan and deliver projects; track & communicate progress of allocated deliverables
Internal Stakeholder Management: Establish rapport with members of Sales/Account, Development/Technologies, Key Customers across international teams
Business modeling/business cases
Support delivery of sales collateral, communications & marketing materials to expert sales and customers
Presentation skills confidence to credibly present to internal and external stakeholders
Team player - Work well with peers across the business
Proactively seeks and is responsive to coaching and feedback
Seeks to take accountability for the teams deliverables
Operates with a sense of urgency; responsive to requests (from internal and external stakeholders)
Takes responsibility for setting goals/ objectives and career development plan
Demonstrated ability to work in cross-functional teams to achieve business outcomes.
Experience and Skills Needed:
3+ years in commerce gateway, management consulting and/or relevant industry
Ability to think clearly and utilize sound judgment.
Excellent verbal and written communication skills
Excellent analytical skills
Ability to work on a team or independently
Ability to multi-task in a fast-paced, deadline-driven environment
Advanced Word, Excel Project and PowerPoint skills
Attention to detail
Ability to work with international project team and stakeholders, both internal and external
Flexibility to travel/ co-locate at customer site
Bachelor's degree in related functional area or equivalent work experience.
Equal Opportunity Employer
Requisition ID: R-42163