IBM Customer Success Engineer (Resilient) - Sydney in Sydney, Australia

The role will be based in Sydney (West Pennant Hills).Resilient’s mission is to help organizations thrive in the face of any cyber attack or business crisis. Our award-winning Incident Response Platform (IRP) empowers security teams to analyze, respond to and mitigate incidents faster, smarter and more efficiently. Resilient is fast becoming the industry standard solution for incident response. The IRP integrates all other security technologies into a single hub and provides easy workflow customization and process automation. Armed with Resilient, security teams can have best-in-class response capabilities.Responsibilities of the role include:

  • Qualifying, prioritizing, and closing technical customer problems

  • Responding to customer questions relating to Resilient Systems’ APIs and SDKs

  • Monitoring and addressing customer tickets to understand common issues

  • Championing technical issues/features for customers – modify code as needed

  • Maintaining a high retention rate of customers

  • Building support internal support tools and processes

  • Rotating on-call (page duty) for emergency/incident response

To be successful in the role, you will have:

  • General understanding of certificates, SSL, proxies, SAML, SMTP and IMAP. Knowledge of Tomcat and PostgreSQL, a plus.

  • 1-3 years of customer-facing experience as well as support exposure to Java, .NET, Python, Certificates/Key Management, PostgreSQL, LDAP/Active Directory, SSO, web services, and Linux.

  • Strong application, networking, and infrastructure knowledge; UNIX, Databases, web services, and Queuing technologies.

  • Fearless in reading/assessing code functionality in other languages and learning quickly.

  • Bachelor’s Degree or equivalent in Computer Science or applicable work experience.

  • Love to help customers – Be passionate about helping solve real problems.

As per JD

Security Tech Support