Thermo Fisher Scientific : Field Service Engineer – Chromatography – NY, Syracuse in Syracuse, New York

Job Description

Responsibilities:

  • Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems

  • Must be client-focused, working in conjunction with other ULS teams and Sales

  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks

  • Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem

  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action

  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs

  • Analyzes Chemistry reports of technical problems to recommend modifications to eliminate future problems

  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer

  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

  • May pass through areas where chemical based products may be in use

  • Other duties may be assigned

Minimum Qualifications:

  • 3 or more years hands-on experience as a Service Engineer, particularly working with analytical instrumentation, or 3 or more years relevant industry experience

  • Effective communication skills and establishing good customer rapport are essential

  • Ability to prioritize service requests and produce clear and concise documentation

  • Must be available to travel overnight up to 60% within the territory or other areas as required

  • Ability to work independently within a customer location

  • Essential Functions and Physical Requirements

  • Ability to safely lift 50 Lbs with assistance on occasion.

  • Ability to safely lift and carry 25-30 Lbs continuously throughout the day.

  • Ability to bend, squat, stretch, and reach on a daily basis in a service function.

  • Maintain a valid driver’s license and safe driving record.

Preferred Qualifications:

  • Bachelor’s Degree in Chemistry, Sciences or related field

  • Hands-on experience with Chromatography and Mass Spectrometry systems

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.