Thermo Fisher Scientific : Field Service Engineer – Chromatography – NY, Syracuse in Syracuse, New York
Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems
Must be client-focused, working in conjunction with other ULS teams and Sales
Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem
Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
Analyzes Chemistry reports of technical problems to recommend modifications to eliminate future problems
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
May pass through areas where chemical based products may be in use
Other duties may be assigned
3 or more years hands-on experience as a Service Engineer, particularly working with analytical instrumentation, or 3 or more years relevant industry experience
Effective communication skills and establishing good customer rapport are essential
Ability to prioritize service requests and produce clear and concise documentation
Must be available to travel overnight up to 60% within the territory or other areas as required
Ability to work independently within a customer location
Essential Functions and Physical Requirements
Ability to safely lift 50 Lbs with assistance on occasion.
Ability to safely lift and carry 25-30 Lbs continuously throughout the day.
Ability to bend, squat, stretch, and reach on a daily basis in a service function.
Maintain a valid driver’s license and safe driving record.
Bachelor’s Degree in Chemistry, Sciences or related field
Hands-on experience with Chromatography and Mass Spectrometry systems
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.