Quest Diagnostics Analyst, Leave of Absence-Sr in Tampa, Florida

The Journey Begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Sr. Leave of Absence Analyst.

Work Schedule: M-F 8am-5pm

* Salary dependent upon experience *

Job Opening ID 3768520


Basic Purpose:

Manage, document, and support leave of absence activities related to assigned functional area. Provides analysis of current leave of absence process and assists in the development and design of procedures that will achieve optimal efficiency for employees and supervisors. Provides information, interpretation, guidance and consultation on complex issues that may arise as a result of a leave of absence associated with Short Term Disability, Family Medical Leave Act (FMLA), leave as an accommodation under the Americans’ with Disabilities Act (ADA), Personal Leave of Absence, or Workers’ Compensation. Extracts, organizes, verifies and translates needs of customer and interprets into business practices, policies and processes.

Duties and Responsibilities:

  • Serve as a subject matter expert on end to end leave of absence processes

  • Provide ongoing support to National Operations Center and Logistics Operations Center supervisors as it relates to managing employee leave of absence situations

  • Ensure that employee leave status is reflected accurately in Quest systems throughout the life of a leave

  • Provide support to supervisors and managers in evaluating applicable protocols when employees do not adhere to local call out procedures

  • Utilize expertise in leave processes to evaluate supervisor and manager requests for job replacement or termination options

  • Partner with FMLA administration vendor, supervisors/managers, Total Rewards Center of Excellence (COE), and Employee Relations COE (and occasionally Legal) to evaluate and research cases of suspected misuse of leave

  • Responsible for ADA process and outcomes in association with Leave of Absences

  • Work with supervisors and managers to coordinate (early) return to work from leave of absence

  • Track and follow up on return to work with restrictions and limitations to assess progress

  • Track and analyze incidents related to worker’s compensation

  • Facilitate communication between employees, management, and other HR functions as appropriate

  • Maintain current knowledge of policies, guidelines and employment laws across all regions and functions

  • Maintain knowledge of current industry leave of absence trends in the marketplace

  • Works collaboratively COE, HR Business Partners (HRBP) and/or other HR functional areas to resolve more complex complaints or issues.

  • Maintain thorough and confidential centralized employee files and disciplinary/investigation files

  • Maintain privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state and local laws and regulations, and company policies and procedures

  • Drive people processes to ensure those employees’ capabilities meet current and future standards

  • Develop and promote feedback mechanisms for employees to influence continuous improvement of HR services and processes

  • Participate in or lead functional and cross-functional process improvement initiatives and projects to drive the achievement of business results within the HRSC and/or client groups, with a focus on continuous process improvement

  • Work closely with HR Service Center Manager and COE to ensure rollout and consistent application of functional changes impacting the service center, or on issues that relate to or require involvement of the service center team

  • Provide callers with excellent, efficient and courteous service


  • Customer Focus

  • Critical Thinking

  • Decision Quality

  • Action-Oriented

  • Conflict Management

  • Managerial Courage

  • Listening

  • Problem Solving

  • Priority Setting

  • Organizing

Supervision Exercised: NA

Qualifications: Education Preferred:

  • Bachelor’s Degree or equivalent experience required Work Experience:

  • 5+ year’s human resources employee relations , leave administration and work accommodations

  • Extensive knowledge of applicable state and federal regulations,

  • Demonstrate successful handling of complex leave of absence cases.

  • Demonstrated ability to lead functional and cross-functional process improvement initiatives with a proven track record for positive business results Physical and Mental Requirements:

  • Must be able to remain in a stationery position

  • Perform job duties with frequent interruptions or distractions

  • Adjust priorities quickly as circumstances dictate.

  • Ability to interact professionally with colleagues and/or customers for different purposes in different contexts.

  • Maintain composure under pressure

  • Ability to learn and comprehend [describe the type, such as medical terminology] of information

  • Performs a variety of duties, often changing from one task to another

  • Ability to comprehend and follow verbal or written instructions

  • Using effective verbal and written communication

  • Concentrate on tasks

  • Ability to making decisions

  • Examine/observe details Other:

  • Deep knowledge of leave of absence management processes, practices and employment policies and laws.

  • Ability to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action, exercising considerable judgment and discretion

  • Ability to effectively and thoroughly investigate and resolve employee issues of moderate complexity

  • Ability to prepare comprehensive reports and represent ideas clearly and concisely, both orally and in writing.

  • Possess thorough knowledge of human resources philosophies, principles and practices

  • Excellent interpersonal, verbal and written communication skills

  • Excellent attention to detail, problem solving, organizational and prioritization skills

  • Ability to deal with people in a manner which shows sensitivity, tact, and professionalism

  • Ability to prioritize, problem solve and apply critical thinking skills

  • Ability to effectively interact with a diverse population at all levels within the organization

  • Ability to maintain composure in stressful situations

  • Familiarity with HR systems, such as HRIS, HR Reporting, Case Management, etc.

  • Proficiency with Microsoft Office products (Excel, Word, PowerPoint)

  • Ability to read, write and speak the English language, communicating clearly and effectively with callers

  • Bilingual (English/Spanish) speaking and writing skills a plus

How To Apply

Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed

Closing Statement

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]

Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.

Job Title: Analyst, Leave of Absence-Sr

Job ID: 3768520

Location: 10441 University Center Drive

Full/Part Time: Full-Time

Regular/Temporary: Regular

City: Tampa

State: FL