Citi Ops Support Sr. Manager in Tampa, Florida

  • Primary Location: United States,Florida,Tampa

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16061777


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

The data quality platform support senior manager is responsible for a variety of responsibilities linked to the effective and efficient operation of the data quality platform (DQP). This position will assist in the management of the production application, ongoing development and implementations of the primary platform used to perform Data Quality measurement for all Global Functions and selected businesses. This includes assisting in the capturing of and reporting on requirements for enhancements to the data quality platform, participating as a project manager and functionality tester. This person will help create and edit required documentation in the forms of Business Requirements, Service Agreements and Operating policies. These roles and documents are critical in supporting the rollout of the Data Quality Program to additional clients, providing the necessary controls on operational procedures while minimizing the costs of and time to market of subsequent DQP software releases. This role will coordinate system improvements with the technology teams to ensure timely delivery of said changes. The position will support UAT functionality testing and production checkout. This position will also liaison with the production support, operations, rule builders, and data quality analyst teams supporting the creation, enhancement and processing of data quality assessments.

Specific duties will include but are not limited to the following:

· Working and coordinating with a multidisciplinary group of business leads, operations managers and technologists

· Defining detailed business data requirements and documenting them

· Completing projects to acquire data, manage it, and present it for use in reporting and statistics

· Documentation of platform processes, procedures and training materials

· Lead discussions and requirement gathering sessions, reaching consensus and recommending solutions on system issues and projects

· Coordinating and planning work activities, meetings and other tasks that demonstrate leadership with measurable results

· Testing features and functionality in planned software releases

· Coordinating the resolution of operational activities performed by the production support team


· 7+ years of experience with enterprise systems support, systems operations or technical/business analyst

· Experience with Ab Initio products(ETL, ACE, BRE, MHUB), UNIX, MicroStrategy, SQL, Inquiry Framework, Bus.Objects, and MS Office Suite

· Experience with or certification in Data Quality / Data Management / Quality Management is also a plus

· Knowledge of Financial Services Industry and Data Quality principles and practices

· Good understanding of Project Management, Software Development Life Cycle and documentation/technical writing techniques

· Experience with capturing data requirements with models and data flows

· Excellent interpersonal, verbal and written communication skills

· Ability to communicate effectively with both systems technology and business staffs

· Ability to communicate effectively with multiple layers of management

· Ability to work independently and take personal initiative

· Demonstrated ability and experience in negotiation, facilitation and consensus-building

· Proven ability to ask probing questions and obtain thorough and relevant information

· Experience coordinating with other teams/resources

· Ability to lead and to collaborate effectively within the team as well as with cross-functional team members

· Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements

· Ability to participate in defining strategic solutions and develop plans to accomplish project objectives

· Proven time management skills are necessary. Must demonstrate the ability to manage multiple priorities [or tasks], deliver timely and accurate work products with a customer service focus, and respond with a sense of urgency as required

· Proven ability to exercise sound judgment and strong problem solving skills

· Must be detail oriented with strong organizational and data processing skills

· Ability to deal with ambiguity and adapt quickly to changing client needs.