Citi Training and Documentation Specialist in Tampa, Florida
Primary Location: United States,Florida,Tampa
Education: Bachelor's Degree
Job Function: Technology
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 16051412
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
•Work with product teams, client service teams and testing teams to translate the application’s features into a customized, relevant and valuable training program.
•Take ownership of customer training projects and provide continual follow up and support after every training session in order to ensure recorded training and documentation materials are kept up to date with the application’s features.
•Coordinate and broadcast Webex sessions in advance of product launches, and as part of regularly planned training sessions.
•Maintain accurate training records
•Plan, script, record and produce short, intuitive, easy-to-follow training videos.
•Keep the training needs of the target audience at the forefront by staying abreast of changes in process and procedure
•Create easy-to-follow user-facing documentation, including user guides, quick references, and other related materials.
•Support the product development process by actively participating in requirements gathering meetings and internal product demonstrations.
•Create custom diagrams, graphics and illustrations as required.
•Manage the distribution of documentation, upload documents to learning site, and maintain document revision standards.
•Advise the product teams regarding product design relating to improving user experience and accessibility.
•Liaise with translation vendors.
•Other writing duties as assigned.
•Degree in Computer Science, English or Business or equivalent experience required.
•3-5 yrs of experience in a training, technical writing, instructional design, or customer service type of role, or an equivalent combination of education and experience.
•Technical Writing experience is desirable.
•Strong ability to identify content gaps in material and the corresponding questions to ask in order to obtain the needed information
•Experience with PowerPoint, Microsoft Word, Brainshark or other video recording/editing software
•Previous e-learning creation is an asset.
•Technically knowledgeable in software and hardware systems and development methods an asset.
•Outstanding verbal, written and interpersonal skills are necessary.
•Time management skills, including managing competing priorities
•Ability to think quickly and adapt to changing situations and customer requirements.
•Strong customer focus
•Ability to work independently with direction and support