SAP Senior Support Engineer Job in Tokyo, Japan

Requisition ID: 113555

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.


  • Direct responsibility of project delivery to a customer

  • Effectively manages project delivery, rigorously adhering to compliance and governance requirements and engendering robust project management discipline. Effectively balancing time, cost, quality and risk within the scope of a project, and achieving this within a customer’s unique organization structure and culture.

  • Provide leadership, guidance and oversight of delivery activities to enable maximum customer value throughout the delivery phase. Makes sure that the customer is achieving his business objectives with the project.

  • Skillfully navigates through political and professional interests of clients and stakeholders, earning their trust and confidence.

  • Manages and leverages diverse teams of differing skills and disciplines across a broad spectrum of activities to achieve successful project delivery.

  • Establishes well-defined project standards, controls and procedures and defines resourcing and structures required to meet delivery commitments.

  • Supports sales activities in the negotiation of project proposals, ensuring an achievable project plan that delivers client value.

  • Coaches junior project managers and consultants.


  • Minimum 6 years of customer facing experience in Japan

  • Strong customer facing skill, Negotiation skill and Stakeholder management skill required

  • Understanding of Japanese business culture is required

  • Minimum 3 years of project lead and/or project management experience in Japan.

  • Experience in project planning and estimating; managing and coordinating a broad spectrum of activities of people from different functional and technical backgrounds and organizations; financial and budgetary accountability; prediction of sizing and performance characteristics of a system.

  • Knows how to balance the needs and expectations of client stakeholders, skillfully overcoming the challenge of conflicting personal goals and interests.

  • Experience as In-charge Project Manager of Prime contract project in Business Application implementation is required.

  • Expertise in Enterprise packaged application implementation management is required.

  • Expertise in Custom development project management is preferred.

  • Expertise in Global roll-out project management is preferred.

  • Expertise in Off-shore management is preferred.

  • Minimum 4 years of relevant hands-on work experience

  • Ideal candidates will have five or more years of experience in a consulting role, preferably deploying comprehensive ERP, Supply Chain and/or Customer Relationship packaged solutions such as SAP.Experience of all stages of system implementation life-cycle (Feasibility study, Analysis, Design, Development, Testing, Go-live and Post-implementation) is required.

  • Expertise in System Implementation Methodology is required.

  • Strong understanding in at least one of major business processes (e.g. FCM / SCM / CRM / HR etc.) or Technical Architectures is required.

  • 5 years of track record in top IT consulting firm will be preferred.

  • Excellent communication ability both internally and externally

  • Native level Japanese language skill is required

  • Business level English language skill for internal communication

  • Ability to craft logical documentation is required

  • Presentation skill is desired


Delivery Focus

  • Strong in Task and Process Management. Evidence of organizing a variety of tasks and resources into a realistic, achievable plan. Able to prioritize and schedule own and other activities to meet objectives and deadlines.

  • Strong in Planning and organization: Able to define plan, schedule and control projects; can identify, integrate and orchestrate the resources (people, material, information, budget, time) required to accomplish goals.


  • Show an individual flair, have a component of imagination and original thinking. Self-motivated and confident in own thinking and decisions.

Leadership / Developing others

  • Able to recognize development needs and mentor, coach and offer relevant feedback to bolster competence levels

  • Awareness in diverse of cultures and religions; and ability to lead multi-cultural team to achieve objectives.


  • Clear and persuasive verbal and written communication skill. Evidence of creating written outputs that express ideas/ concepts/ information that are readily understood by targeted end receiver. Can clearly articulate complex information to a varied audience level.Adjusts message and delivery to level and readiness of listener. Is cognizant of cultures and diversity


  • Analytical thinking/ problem solving: Works systematically and logically to resolve problems, address opportunities or manage the situation at hand; identifies causes, relationships and implications.

Conceptual thinking:

Understands complex situations, identifies patterns and uses or creates concepts and assembles pieces of information into a cohesive whole.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations: No Selection