The Inland Real Estate Group of companies, Inc. Universal Banker in Villa Park, Illinois


The primary responsibility of the Universal Banker is to be a personal or business banking advisor to new and existing customers related to bank offerings, products, personal accounts and general banking questions. In addition, The Universal Banker will provide high level of customer service, answer questions and complete customer teller line transactions.


  • Assist Branch Manager with business development initiatives such as business calls, branch meetings or off-site meetings.
  • Perform daily transactions including, but not limited to, opening / closing accounts, making decisions on overdrafts, cashing checks, depositing cash & checks, transferring funds, retirement savings deposits, mail deposits, loan payments, redeem savings bonds, issue gift cards and provide customers access to safety deposit boxes.
  • Perform branch specific duties including, but not limited to, balance vault, ATM and / or coin machine, process night deposits, order or prepare currency and coins for Federal Reserve shipments, prepare money orders and cashier checks and verify large cash deposits.
  • Assist in opening personal or business accounts including, but not limited to, checking, credit cards, lines, savings, HSA, money market, retirement and CD’s.
  • Assist in opening bank offerings including, but not limited to, debit cards, online & mobile banking, overdraft protection, sweeps and combined statements.
  • Accept customer paperwork for loan products including, but not limited to, Home Equity Lines and Mortgage Loans.
  • Collect customer paperwork specific to bank products offered.
  • Resolve customer account issues and / or customer questions.
  • Answer email and / or telephone and respond or forward questions to appropriate bank personnel.
  • Provide supervisor reports as requested.
  • Assist in opening and / or closing branch as scheduled; set or turn off alarms, open / close night drop deposit, open / close currency vault and maintain the client lobby area.
  • Help train new staff or cross train existing staff.
  • Participate in bank training and compliance exercises weekly, monthly or annually.
  • Help and participate in bank activities outside of the branch.



  • This position requires knowledge equivalent to a high school education.
  • Up to and including 2 years experience in retail banking or retail sales.
  • Intermediate skills in Microsoft Word, Excel and Outlook are required for this position.
  • Beginner skills in Navigator, Integrated Teller, Business Process Manager, Elan, Simplex, CWS, Deluxe and Premier Director preferred.
  • 10 Key skills are required for this position.
  • Retail sales and cash handling experience.

Req #: 16-0320

Post Date: 9/12/2016

Job Title: Universal Banker

Inland Company: Inland Bank & Trust

City: Villa Park

State: IL