Citi Coordinator Specialist in Costa Rica

  • Primary Location: Costa Rica

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16066589


Citi Human Resources Shared Services (HRSS) provides HR shared services covering Service Delivery, Employee Life-Cycle, Off-boarding, Payroll and Time Tracking, Compensation Administration and On-boarding as well as HR systems support. In partnership with HR, HRSS strives to provide excellent customer service through its product offering to employees and managers whilst focusing on process re-engineering and initiatives to enhance the Shared Services role in Citi.

Job description

Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls and/or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service. Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests.


  • Strong administrative skills and proven customer service skills

  • Understanding of Citi’s diverse learning structure and business landscape

  • Solid PC skills with knowledge of MS Office with a heavy emphasis on Excel

  • Strong Windows and Intranet based application skills

  • Ability to manage multiple tasks and complex work load

  • Flexibility changing priorities

  • Sound judgment in handling work assignments and difficult situations

  • 2 years’ experience with learning management systems and/or learning management (banking industry) in a highly regulated environment is preferred