International Rescue Committee Human Resources Coordinator in Greece

Background/IRC Summary:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries, the IRC aims to restore safety, dignity and hope to millions who are uprooted and struggling to endure.

In response to the influx of refugees in Greece, The IRC Hellas has been working in Lesvos since June 2015, currently providing support to Middle East and North Africa refugees.

Job Overview/Summary:

The HR Coordinator is responsible for providing support to all the HR staff (HR Managers, Officers and Assistants) and coordinators, and leading the overall HR functions including staff recruitment, contracts management, skills development, performance management and orientation. The HR Coordinator reports directly to the Deputy Director of Operation, takes direction on IRC global initiatives from the Regional HR Director or Global HR Business Partner and collaborates with all departments on human resources matters.

The HR Coordinator will direct and develop HR capacity and infrastructure in the Greece country program to ensure efficient and effective support for the growing organization which has reached over 300-350 workers in 2016. The HR Coordinator will adapt and implement Global HR initiatives and practices and serve as an advisor to maximize staffing resources and performance, promote a positive organizational culture, minimize risk and ensure economy and efficiency of work processes.

Major Responsibilities:

  • Lead implementation for IRC’s Global HR Operating Policies and Procedures
  • Ensure all Generalist HR activities are carried-out in adherence to these standards.
  • Serve as the primary source of HR knowledge in response to employee and/or supervisor requests, be well versed in IRC Global HR Policies, and provide weekly, monthly and quarterly HR metrics as required.
  • Work with the Senior Management Team to determine workforce needs, identify human resource and competency gaps, and devise a development and workforce plan to facilitate nationalizing roles and staff retention.
  • Manage, train, mentor HR team; create detailed plan to build capacity for every HR staff, including performance objectives, recruitment and commitment to development.
  • Oversee full-cycle recruitment process and directly recruit senior-level positions; Develop candidate rosters, employ traditional sourcing strategies, actively network and employ innovative, creative recruiting methods to hire the best talent.
  • Review and approve job position requests, job descriptions and make recommendations, ensuring accuracy and consistency.
  • Supervise the on boarding and transition system ensuring that all new hires and transferring staff receive all relevant information and support as outlined in IRC Connect and the Global HR policies and procedures.
  • Lead the performance management process including creating a plan to manage annual reviews, conduct training on goal-setting, utilize budgets to organize development activities and work one-on-one with managers and employees.
  • In partnership with the Regional HR Director/Global HR partner define and review salary structure; In conjunction with the Country Director, Deputy Director Operations and Finance Controller, coordinate annual compensation review process and compensation adjustments. Participate in budget preparation.
  • Manage benefit plans and communicate updates according to market Benchmarking
  • Oversee HR-related administrative duties and ensure they are compliant with existing legal and government reporting requirements. Ensure all legal obligations are fulfilled.
  • Spearhead internal staff communications, team-building and employee engagement activities.
  • Ensure that the HR team is working in a harmonized manner with consistency among application of policy throughout all offices, and identify and implement mechanisms to ensure cooperation, communication and teamwork.
  • Serve as an ambassador and champion for the IRC Way: Standards for Professional Code of Conduct; escalate code of conduct issues to the Country Director and HQ-HR for additional support and to ensure issue is resolved and appropriate follow-up is carried out.
  • Advise supervisors in determining appropriate disciplinary plans of action. Follow-up disciplinary measures and court cases.
  • Lead all employee relations with professional grace; lead investigations to resolve issues/conflict in the workplace.
  • Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements.
  • On an as needed basis liaise with the local legal counsel on HR issues that requires legal interpretations, follows conflict management and dismissal processes. Participates in the closing down process with the other coordinators. Ensures all legal obligations are fulfilled.
  • Lead exit management procedure to ensure seamless and positive transition for departing employee
  • Elevate requests as needed to the Deputy Director of Operation and/or HQ-HR Director.
  • Reports directly to the Deputy Director of Operations all relevant information on HR situation, essential set-up, court cases and updated statistics and collaborate closely with Regional HR Director/Global HR Partner on all strategic HR initiatives and issues that requires regional and global attention.

Job Requirements: The requirements should establish a baseline (minimum) for educational background, previous work experience, professional knowledge or certification, specific skills and strengths and any other skill necessary to perform the essential functions of the job.


  • Bachelor’s and/or Master’s university degree in HR management, Business Administration, Law, or related field.

Work Experience:

  • 8-10 years staff management experience in a fast-paced environment.
  • Proven experience in managing an employee database of 300+
  • Proven experience in working with cross cultural team members
  • Experience with Applicant Tracking systems is preferred; recruitment experience is required.

Demonstrated Skills and Competencies:

  • Strategic leadership experience managing an HR function for large budget programs in the INGO sector is strongly preferred.
  • Strategic experience with managing staff, global workforce planning, and development of HR processes during in a start-up phase is a plus.
  • Top-tier written presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development in English.
  • Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.
  • Excellent management, interpersonal and negotiation skills and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross cultural context.
  • Proven ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional grace.
  • Highly collaborative and able to establish positive working relationships with senior level management and all other stakeholders to maximize cooperation and productivity.
  • Very strong proficiency in MS Word, Excel, and PowerPoint is required.
  • Desire to continually learn and develop is a must
  • Working knowledge of Greek labour law is preferred.

*Language Skills: *

  • Fluency in English, both written and spoken; Greek language skills an asset.

Working Environment:

  • The position is unaccompanied and is based in Athens with regular field travel.
  • Modest single housing is provided.
  • The security phase for Greece is Green, and all employees are required to abide by any security directives put in place.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Sector: Human Resources

Location: Greece

Employee Type: Regular

Employee Category: Full Time