Citi HK - GCB - Assistant Manager, Insurance Business Control in Hong Kong

  • Primary Location: HK,Hong Kong,Hong Kong

  • Education: Bachelor's Degree

  • Job Function: Marketing

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16062888


• Conduct investigation on sales practice related complaints for Insurance and Investment products

• Conduct root cause analysis to identify any control / process lapse

• Present case details and observations at Sales Practice Review Meeting for resolution

• Engage in sales discipline forum for sales practice cases identified during investigation

• Work closely with product managers internally and insurers externally for maintenance of regular complaint log and management reports

• Identify continuous improvement opportunities to existing processes and procedures to plug any control loophole

• Assist supervisor in coordinating audits and thematic reviews on Insurance and Investment products.


• University graduate major in Business Management/Marketing

• Over 3 years working experience in insurance/banking industry preferably in customer complaint handling.

• Familiar with regulatory requirements

• Independent, excellent analytical and good interpersonal and communication skills