Citi Infrastructure Sr Tech Analyst in Mexico
Primary Location: Mexico
Other Location: Asia Pacific, Europe, Middle East, and Africa, Latin America; Canada
Education: Bachelor's Degree
Job Function: Technology
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 16065534
Infrastructure Sr Tech Analyst
Responsible for the L2 functions of the Team. Oversees process for technical issue escalation; prioritizes technical issue resolution; emphasizes proactive awareness of issues. Verifies adherence to control and risk implementations, changes, standards and processes. Provides technical oversight across systems and applications; leverages skills across technology infrastructure area. Communicates interdependencies in and outside of the department as well as cross product, cross project. Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions. Applies good understanding of concepts and procedures within own infrastructure technology area to resolve issues. Demonstrates a comprehensive understanding of how areas of infrastructure technology collectively integrate to contribute to achieving business goals. Provides evaluative judgment based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents. Shared responsibility for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the technology infrastructure area; influences resource planning. Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties.
Liaisons between the L2 and L3 teams and makes sure L2 teams gather appropriate metrics and are in alignment with overall CTI Objectives.
· Excellent interpersonal skills as team player and team leader
· Strong communication and documentation skills in Spanish and English.
· High level of personal and professional integrity.
· Results orientation - commitment to follow initiatives through to completion.
· Ability to break down complex problems and projects into manageable goals
· Ability to analyze complex information and evaluate options.
· Ability to negotiate and work under pressure
· Ability to manage risk appropriately.
-Bachelor degree- engineering in any branch
-Travel no required