Citi Citibank Berhad KL – Citiphone Officer in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: High School Diploma/GED

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 15108051


  • To deliver excellent service through Citibank difference via phone interactions with existing customers by providing customer servicing/transaction capability and to prospects by generating interests and generates leads

  • To identify cross sales opportunities with existing customers with an objective of deepening customer relationships

  • Responsible for building the business and deepening customer relationships through execution of effective telephone banking process

  • Accountable for meeting individual Standard of Performance (SOP) and Department goals and standards

  • To provide customer’s feedback to CitiPhone Service Manager/Service Supervisor to assist in decision making and enhancing the bank’s image

  • To comply with Citibank’s policies and available procedures/guidelines to ensure safety and security of the bank and customers assets are maintained


  • SPM with 3 years of working experience

  • Diploma in any field with at least 2 years ofexperiences

  • Fresh graduates / Degree in any field are encouraged toapply

  • Pass Mathematic and English during SPM

  • Those with call centre or from service/sales industryare encouraged to apply(must fulfil the first 3 requirement)

  • Ability to multitask, strong team player and yet ableto work independently

  • Possess good inter personal skills, high energy,confidence and courteous

  • Open to Malaysian only

  • Willing to work on shift, staggered hours, weekends andpublic holidays

  • Ability to work under pressure

  • Strong command of spoken and written English

  • Ability to speak in Mandarin and other Chinese dialects(Hokkien, Cantonese) is an added advantage

  • Should be web savvy andhave strong PC skills