Citi Know Your Client (KYC) Analyst in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Documentation and Information Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16063964


Job Purpose:

The Business Support Unit is an AML/KYC support/control function within the Institutional Clients Group responsible for the preparation, development, due diligence and approval of the electronic KYC Record and supporting appendices in partnership with Relationship Management and Compliance teams.

Job Background/Context:

Every new and existing client of Citi’s Institutional Clients Group is required to have a KYC Record before an account can be opened. The KYC Record outlines important information about the customer.

There is a requirement to conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations. There are differing requirements depending on where the account is being opened. There is a constant need for KYC Record review as there are periodic renewals of the required due diligence carried out based on the risk of the client.

The BSU owns the end to end KYC process from creation/renewal to approval of the KYC Record and supporting local country appendices.

Key Responsibilities:

  • Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline

  • Proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record

  • Review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google, etc.)

  • Validate the information within the KYC Record and CIP document to ensure completeness and accurate (Company/Entity Formation documents, Ownership, Management, etc.)

  • Complete KYC Record incorporating local regulatory requirements/Global BSU Standards and policies

  • Take responsibility for KYC Record and associated documentation completion from initiation to approval

  • Maintain BSU tool current and be able to demonstrate work carried out

  • Report workflow progress to supervisor

  • Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes

  • Update workflow database regularly throughout the day

  • Highlight any discrepancies to Senior Case Managers, Control Team and Section Managers

  • Escalate any negative news and high risk cases to RM/PAM/AML Compliance department

  • Assist in departmental projects as required



  • 1-3 years’ experience in banking, finance or law

  • Experience in control/risk or Compliance (AML/KYC) function (an advantage)

  • Knowledge and experience of the technologies and processes used in Citi

  • Knowledge of local regulatory KYC/AML requirements


  • Proficient use of Microsoft Applications (Word, Excel, Access)

  • Languages

  • Proficient use of KYC applications (an advantage)


  • University degree in Law, Business/Finance, Math, Economics.


  • Customer Services oriented

  • Excellent oral and written communication skills

  • Ability to develop strong professional relationships

  • Strong research skills

  • Accuracy and strong attention to detail

  • Ability to multitask and prioritize

  • Ability to work well under pressure and tight time frames

  • Strong computer skills

  • MIS and metrics and efficiency analysis skills

  • Good organizational skills

  • Pro-active, flexible, have good organizational skills and must be team player

  • Ability to work in a dynamic environment