Citi CBPS - US Sears - Customer Solutions Officer in Philippines

  • Primary Location: Philippines,Central Luzon,Makati

  • Other Location: Asia Pacific

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Rotating

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16052414


  • Customer Service Associate 3


  • Strong communication skills (verbal and written) at all levels of the organization

  • Resilient - able to handle difficult customers if required and remains positive and focused

  • Preferably with experience in credit cards and bank customer service operations

  • Speaks/interacts in a pleasant tone, pitch and pace

  • High level of English proficiency, both verbal and written (can write in a clear and concise manner)

  • High level of listening and comprehension skills and utilizes appropriate questioning techniques