Citi ROHQ - ESC - Sourcing Manager - APAC Print, Cards and Fulfillment Services in Philippines

  • Primary Location: Philippines,Central Luzon,Makati

  • Other Location: Asia Pacific

  • Education: Bachelor's Degree

  • Job Function: Procurement

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16054980


Job Purpose:

Sourcing Manager is responsible for sourcing and supplier management activities for the IT Professional Services sourcing category for APAC Procurement. This position interacts with all levels of management, including senior management from various businesses and suppliers.

Job Background:

Working in the regional team, this position requires to work collaboratively with business representatives, regional/local/country team members to identify and fulfill various IT professional services requirements. Role requires building relationships with our clients, our preferred supplier community and implementing sourcing strategies, negotiate and implement process improvement strategies to reduce the total cost of ownership for the IT professional services category.

Key Responsibilities:

  • Partner with various stakeholders for sourcing IT professional services whilst ensuring compliance with all contractual and procedural requirements, monitoring SLAs/KPIs, and overall customer satisfaction

  • Collaborate with peers utilizing category best practices and maximizing enterprise leverage as appropriate

  • Work closely with APAC Regional Lead and country sourcing managers to ensure execution of the commodity strategies and have line of sight to confirm contributions towards achieving aggressive annual measurement goals (e.g., savings targets)

  • Create, review, negotiate, execute, manage the implementation of IT professional services contracts and management of contracts and suppliers for contract compliance, deliverables and opportunities

  • Participate on complex sourcing projects for the commodity, which would include develop, execute RFxs, reverse auctions, contracts, schedules and addendums in support of overarching category and supplier strategy

  • Analyze supplier proposals to determine savings, commitments and opportunities. Participate, coordinate and directly influence negotiations of primary key strategic supplier agreements

  • Assist in the development and implementation of cost reduction goals for assigned suppliers and categories

  • Analyze market conditions and supplier economics, solicit and analyze creative and competitive proposals, manage implementation of agreements, and achieve annual cost reduction goals while meeting quality, availability and service standards

  • Drive supplier rationalization/optimization initiatives for region

  • Develop and deliver communication and change management activities with stakeholders at all levels

  • Partner internally with Legal, HR Risk and Compliance, business managers to proactively identify, prioritize and manage sourcing initiatives, issues and drive to resolution

  • Contribute to and comply with corporate initiatives such as: Approved Supplier Program, Diversity Spend Program, Service Excellence, Procure-to-Pay program, etc.

  • Manage suppliers in compliance with the Vendor Selection and Management Procedures

Any individual joining or working within O&T at Citi will also be expected to be an exemplar of the following Operating Principles and will be assessed and asked to demonstrate evidence against these principles where applicable during the selection process:

  • Treat everyone with dignity and respect

  • Create an environment where talent thrives

  • Act with urgency, courage and conviction

  • Inspire excellence-be the standard

  • Be accountable-own the outcome

  • Be unselfish-empower others

  • Reward results-promote meritocracy

  • Act with integrity-do what is right

  • Collaborate-be a team Leadership–it begins with you

Development Value:

  • Opportunity to develop deep knowledge of sourcing commodities and liaison with Sourcing Managers, Legal, Procurement and Businesses

  • Opportunity to develop as a financial shared service professional

  • Opportunity to interface with numerous Procurement and non-Procurement departments

Knowledge and Experience:

  • 6 plus years of previous business, Sourcing and Procurement experience

  • Certified Procurement Professional such as CPM or CIPS is a plus

  • Commercial awareness

  • Strong knowledge of the IT professional services (development, testing, maintenance) marketplace, HR and regulatory requirements, and understanding of the contract structures, pricing arrangements, and temp recruiting processes

  • Knowledge of Managed Service Programs (MSPs) and Vendor Management Systems (VMS)

  • Experience of Procurement applications (Oracle or SAP eSourcing an advantage)

  • Project Management skills for implementing new programs/processes

  • Process improvement skills an essential function

  • Competency and success in procurement process

  • Demonstrated track record in negotiations and contracting

  • Previous experience in leading cross functional teams in complex activities that crossover departmental, geographic and business entity

  • Comfortable interacting with senior business group leaders and internal customers for escalations and marketing the contingent workforce program


  • Bachelor degree or equivalent experience preferred

  • Contract and Vendor Management experience

  • Able to speak, read and write English fluently


  • Excellent personal communications skills

  • Negotiation skills

  • Working knowledge of MS Office

  • Experience with Excel essential

  • Experience with Access, Visio a plus

  • Good level of numeracy skills, financial/accounting skills

  • Adaptability

  • Strong analytical skills

  • Attention to detail

  • Drive and determination

  • Team working skills

  • Ability to multi task

  • Good prioritization skills and time management


  • Ownership and accountability

  • Delivering results

  • Goal orientation

  • Operational effectiveness

  • Integrity and ethics

  • Self motivation

  • Fast learner

  • Working within the parameters of set policies and procedures in a large multinational firm

  • Meeting deadlines and achieving service excellence

  • Customer orientation