DHL Express, Inc. Country Manager, Trinidad in Trinidad and Tobago


Country Manager, Trinidad

RCS Level: H / L5

Reports to Managing Director, Reiner W. Wolfs

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Deliveries and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work with focus on doing things right the 1 st time, at speed and delivering great service quality. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

The Country Manager, Trinidad is responsible for the leadership and development of all facets of the business and operations at the country level.The successful candidate will be charged with achievement of short/long-term financial and operating objectives through guidance of profitability, revenue, productivity, market share, budget, employee development, performance management and employee engagement.Under the leadership of the Managing Director, Caribbean, the Country Manager, Trinidad will play a vital role in the continued success of the DHL Express Americas team.

Main Accountabilities:

  • Provides marked contribution to defining the business strategy of division

  • Manages business and operations on the country level

  • Supervises sales, marketing and big operations, and may have responsibility for regional accounting, purchasing, personnel, and / or financial functions

  • Manages and takes responsibility for the country-level P&L (EBIT etc.), cost and revenue management; controls / supervises consolidated budget

  • Explores and exploits growth opportunities

  • Takes difficult decisions and makes sure that they carried out, properly for example concerning product and market strategy, business development, investments, etc.

  • Extensively analyzes complex multi-dimensional issues and significantly improves, changes or adapts existing methods and techniques.

  • Ensure that the country develops both realistic and aggressive plans that consider business success and long-term profitability; provide and/or maintain industry leadership in the market through the 'best' service levels.

  • Have the necessary legal representation to represent DHL to the agencies, organizations, banks, ministries, and other local private and government organizations.

  • Ensure an optimal balance between service levels and cost, considering the different plans of the group as a whole, in order to minimize costs and optimize service levels.

  • Frequent contacts with senior executives within DHL, expert advisor to peers and internal customers, collaborates with senior management to deliver strategic business results, builds collaborative working relationships across groups; evokes loyalty and respect from others.

  • Approves all major projects including integration projects on the country level

  • Develops and implements initiatives and processes for business/functional area within overall area of responsibility

  • Recommends policies, methods, processes, and techniques for the business function based on change initiatives; creates/ conceptualizes new methods, techniques, and/or processes across job areas or functions

  • Supervises, coordinates, and provides leadership to and reviews the work of professional and supervisory level subordinates in order to accomplish operational plans and results

  • Recruits and develops the members of the country leadership team; keeps them motivated and coordinates their efforts

  • Approves key personnel decisions for the country

  • Handle industrial relations

  • Ensures performance planning, coaching, and evaluation occurs per policy

  • Ensure an adequate Labor Environment

  • Generates commitment, motivation and enthusiasm to company and division

  • Leads and manages team; determines team structure, roles, performance targets in co-operation with functional leaders

  • Evaluates performance and proposes performance-based compensation for direct staff

  • Ensures efficiency and productivity

  • Ensure compliance with policies, procedures, and processes in the different areas of the organization, looking to attain the goals set in the areas for productivity, performance, quality, and profitability.


  • Minimum of 10 years of industry experience specifically in General Management positions, preferably with management experience within DHL

  • Demonstrated ability to motivate both the Department Managers and staff to effectively translate philosophy and corporate goals

  • Ability to organize, manage, and administer financial, operational, and sales activities across the country

  • Excellent ability to communicate orally and in writing and in a business setting

  • Ability to work under extreme pressure

  • Organizational and high-level planning skills

  • Knowledge and experience in the use of computerized systems

  • Master of Business Administration degree preferred

  • Local candidate preferred

DHL is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.