Veterans Affairs, Veterans Health Administration Deputy Director, Patient Centered Care in United States

Veterans Affairs, Veterans Health Administration
1 vacancy in the following location:
  • Location Negotiable After Selection, United States
Work Schedule is Full Time - Excepted Service NTE NTE Four Years

Opened Friday 10/7/2016 (17 day(s) ago)

** Closes Monday 10/24/2016 (0 day(s) away)

Job Overview

Vacancy Identification Number (VIN): 1798737

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.

The Department of Veterans Affairs (VA) has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").

Relocation and/or Recruitment Incentives: Not authorized.

The Office of Patient Centered Care and Cultural Transformation is part of the Office of the Under Secretary for Health (USH). It was established as the overall VHA executive level project management office to lead the transformation of the culture within the Veterans Health Administration (VHA) towards Veteran Centered Care. It was also designed to provide oversight and coordination of initiatives and activities developed in specific operating plans within VHA established as part of the Department of Veterans Affairs (VA) Transformational Initiatives included in the VA Secretary's plan for Transformation to the 21st century (T21). OPCC&CT; is the principal liaison for each Program Office having a major role and responsibility in VHA's overall coordinated Transformation plan.

VA structures its SES and SES equivalent positions into pay bands. This is a Pay Band 2 position. The salary for this position is capped at $178,900. Exceptions to the salary cap may be authorized.


The incumbent serves as the operational leader who creates the strategic plan and the operations plan, supervising a team consisting of Associate Directors, Executive Assistant and support staff. The Deputy Director directs and facilitates the planning, development, implementation, coordination, monitoring and evaluation of milestones for each plan with members of program offices, medical facilities, VISNs, and VACO. The incumbent provides valuable consultative services to the various teams, as well as facilitates the development and ongoing review program objectives/goals, including program/pilot guidelines, requirements and deliverables; and active, independent problem solving, including requirement refinement, corrective action and plan modification.

The incumbent will be responsible for the coordination of projects across all Transformation lnitiatives to ensure an integrated approach to successfully transform VA care to be more Patient Centered, better coordinated and accessible to all Veterans. The incumbent provides leadership and policy formulation for Whole Health initiatives that integrate with other established or new programs in support of the needs of the Veteran population. The incumbent will be responsible for developing networks and building alliances, collaborating across both clinical and administrative boundaries to build strategic relationships and achieve common goals. These strategic alliances and partnerships which are essential to lead and sustain a transformation of this depth and magnitude, include but may not be limited to program offices and national boards in Policy and Planning, National Leadership Council, EES, Patient Care Services, Academic Affairs, Research, Health Education and Prevention, Diversity, Customer Service/Patient Advocacy, NCOD/organizational Health, Systems Redesign, Construction, Logistics and Performance Measurement, as well as external stakeholders.

Travel Required
  • 25% or Greater
  • Travel to represent the agency as needed.
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Must pass pre-employment physical examination
  • Designated and/or Random Drug Testing required
  • Background and/or Security Investigation required
  • Must be proficient in written and spoken English
  • Selective Service Registration is required for males born after 12/31/1959.


  • U.S. citizenship.


In addition to the education requirements, applicants should possess the following technical qualifications and executive core qualifications (ECQs) required for this position. Typically, these qualifications would be gained through education, experience and training which reflect progressive development and achievement in responsible management/executive level assignments. If you are currently a federal employee, this type of experience is typically found at positions the GS-14 level and above.

All applicants should show in their RESUME that they possess these specific technical qualifications and ECQs. It is highly recommended that your resume address your accomplishments in these specific competency areas or by writing narratives outlining your work accomplishments supporting these competencies. Failing to provide this information in your application package may result in non-consideration.


  1. Leading Change
  2. Leading People
  3. Results Driven
  4. Business Acumen
  5. Building Coalitions

For more information on ECQs please visit http://www/


  1. Knowledge of mission, organization programs and requirements of health care delivery systems, and the ability to manage and direct a health care program at a national level.


  1. Extensive experience in the area of project management with evidence of progressively more responsible leadership assignments.
  2. Evidence of self-directed, independent functioning and the ability to work effectively with others at all levels within the organization.
  3. Skills in conceptualization, critical thinking, problem-solving, and follow-through.
  4. Skills in needs assessment, policy and program development, implementation, and evaluation to improve the overall delivery of healthcare.
  5. Skills in resource administration, personnel management, and supervision.
  6. Knowledge of, and ability to use, analytical techniques in health systems program administration, evaluation, and research.
  7. Ability to write and speak clearly, accurately, and effectively, and to make clear and effective presentations to internal and external groups.


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

PHYSICAL REQUIREMENTS: Most of the work performance is at a desk, in an office setting. The incumbent occasionally carries books and papers to and from meetings and conferences.

VETERANS' PREFERENCE: Veterans' preference does not apply to Senior Executive equivalent positions.

Security Clearance

Public Trust - Background Investigation

Additional Information
What To Expect Next

After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements. You will be notified when this decision is made.


Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at

Other Information

Members of the Senior Executive Service Equivalent (SES EQV) accrue annual leave at the rate of 1 day (8 hours) for each full biweekly pay period.

This position is in the Excepted Service and does not confer competitive status. This position may be reappointed or extended.

This job opportunity announcement may be used to fill additional vacancies.

Salary Range: $123,175.00 to $185,100.00 / Per Year

Series & Grade: SR-0671-99/99

Supervisory Status: Yes

Who May Apply: All groups of qualified individuals

Control Number: 450167900

Job Announcement Number: VHA-PCC-PN-16-1798737-DB