Chicago Mercantile Exchange Desktop Engineer I in United States

Desktop Engineer I




Work as part of a team that is responsible for the day to day desktop support, including operations and support of all the domestic and global corporate audio and video equipment, as well as change/move/adds to the Chicago data centers.

Responsibilities include:

  • Providing a high level of customer service to user requests for both staff and trading floor users.

  • Imaging PCs with Windows OS and MacBooks with OS X.

  • Troubleshooting printer, hardware, application, operating system, and network connectivity issues.

  • Moving CME Group staff technology equipment for department moves and internal transfers.

  • Data center hardware and connection moves, adds, and changes work.

  • Troubleshooting issues related to Cat6 copper and fiber cabling.

  • Providing real-time support in case of technology failure.

  • Performing and processing inventory transactions to obtain materials needed for daily tasks.

  • Providing shift summaries and documentation.


  • 0-2 Years’ experience

  • Excellent verbal and written communication skills.

  • Proficient with Microsoft Office suite.

  • Experience with Windows 7.

  • Experience with TCP/IP networking, and PC LAN/NIC configurations.

  • Familiarity and troubleshooting skills with structured wiring cabling with test equipment (Cat 5, 6, fiber optic, copper).

  • Hands on experience installing and troubleshooting PCs and printers.

  • Understanding of imaging in an enterprise environment with Windows OS. Knowledge of enterprise Macs OSX imaging is a plus.

  • Ability to troubleshoot application issues for Windows 7. Mac OS X is a plus.

  • Familiarity with enterprise inventory control systems.

  • Support experience in a fast paced environment (1000 endpoints or more) working directly with end users.

  • Must be able to lift equipment 75 lbs. or less into enclosures.

Preferred experience:

  • SCCM

  • Active Directory

  • Relevant Microsoft and CompTIA certifications

The ideal candidate will possess the above qualifications as well as the following soft skills:

  • Quick-learner

  • Team player

  • Adaptable to change

  • Strong technical ability

  • Ability to navigate ambiguities

  • Ability to work under extreme pressure

  • Positive attitude

  • Proven leadership skills

  • Self-starter

  • Excellent time management and organizational skills

As the world’s leading and most diverse derivatives marketplace, CME Group ( is where the world comes to manage risk. Based in Chicago, with offices in New York, London, Singapore, Calgary, Houston, São Paulo, Singapore, Tokyo and Washington D.C., our team of more than 2,500 employees has an impact on the global economy every day. We offer:

  • The widest range of global benchmark futures and options available across all major asset classes;

  • The most advanced trading technology;

  • Industry-leading clearing and risk management capabilities;

  • A relentless customer focus, serving leading investment and commercial banks, hedge funds, proprietary trading firms, pension funds, sovereign wealth funds, asset managers, corporations and individual traders; and,

  • A great place to work.

With this strong foundation in place, we are looking to continue growing our business in both listed and over-the-counter markets. To support this growth, we are seeking highly motivated individuals to help foster our corporate culture and uphold our core values of leading with conviction and integrity, advancing the global economy, building lasting relationships and acting with ingenuity every day.

We hope you will consider joining our world-class team.