Chicago Mercantile Exchange Desktop Engineer II in United States

Desktop Engineer II




Position Purpose:

Responsible for Level II desk-side support & Level I desktop application support, including hardware troubleshooting & support beyond break/fix, & application incident remediation. Escalation pt of contact for help desk staff & level I¿s. Recommends process improvements & automation opportunities. Leads hardware based projects & has supplementary role for technical projects. Exhibits quick learning by mastering new business, technical & process oriented concepts.

Principal Accountabilities:

•Provides Level II desk side support to all CME staff, ensuring hardware incidents beyond break/fix and Level I desktop application support incidents are completed within standard SLA¿s.•Provides project leadership and support; Performs tasks for hardware projects, including department moves and hardware refreshes.•Provides resource assistance for technical projects and more technically intensive incidents.•Participates in asset tracking.•Serves in process of procedural documentation.•Provides administrative functions, including writing procedural & technical documentation, inventory control, & asset tracking.


A High School Diploma, Bachelor's or Master's degree in Computer Science, Information Systems or other related discipline is required; or equivalent combination of education and relevant proven work experience that is required for the specific job level.


1-3 years direct experience in an IT related field providing desktop support. Working knowledge of networking hardware, including cabling, switches, Wi-Fi, and cellular.


A+ Certification, Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA) and/or Cisco Certified Network Associate (CCNA) highly preferred.

Software Requirements:

Proficient with Windows OS, familiarity with Mac OSX, iOS, Linux.

Physical, Scheduling, & Location Requirements:

Requires some lifting of PC hardware including desktops, monitors, personal printers.

As the world’s leading and most diverse derivatives marketplace, CME Group ( is where the world comes to manage risk. Based in Chicago, with offices in New York, London, Singapore, Calgary, Houston, São Paulo, Singapore, Tokyo and Washington D.C., our team of more than 2,500 employees has an impact on the global economy every day. We offer:

  • The widest range of global benchmark futures and options available across all major asset classes;

  • The most advanced trading technology;

  • Industry-leading clearing and risk management capabilities;

  • A relentless customer focus, serving leading investment and commercial banks, hedge funds, proprietary trading firms, pension funds, sovereign wealth funds, asset managers, corporations and individual traders; and,

  • A great place to work.

With this strong foundation in place, we are looking to continue growing our business in both listed and over-the-counter markets. To support this growth, we are seeking highly motivated individuals to help foster our corporate culture and uphold our core values of leading with conviction and integrity, advancing the global economy, building lasting relationships and acting with ingenuity every day.

We hope you will consider joining our world-class team.