Beth Israel Deaconess Medical Center Systems Engineer II in United States

Systems Engineer II

Department Description: nullJob Location: Boston, MAReq ID: 22701BRJob Summary: Installs, configures, and supports physical and virtual Data Center servers and services, prepares basic documentation, and maintains and supports an enterprise level server based computing environment.

Department Specific Job Responsibilities:

  • Possesses and demonstrates the skills required to build, configure, deploy, support, and maintain HP/IBM Intel based Servers running all versions of Microsoft Windows Server Operating Systems on physical, virtual, and cloud platforms.

  • Performs System Administrator activities to support multiple Windows Server production systems in an enterprise environment.

  • Maintains skills and ability to perform System Management activities related to other technologies that are associated with or dependent on the Windows Intel based Server environment.

  • Maintain and supports virtual server and hypervisor based platform infrastructure services as well as Cloud\SASS Infrastructure.

  • Maintains configuration, patch, and backup management of production Windows Servers.

Essential Responsibilities:

  • Participates in ongoing monitoring and evaluation of server performance. Provides 7x24x365 on-call response.

  • Creates and maintains technical support documentation and procedures related to new technology installations and implementations.

  • As requested by Level III Engineers participates in technology projects and acts as a front-line interface to end-users or as liaison to technology vendors.

  • Performs basic problem management and root cause analysis in identifying, prioritizing, researching and resolving service requests or reported problems in a timely manner and appropriately escalates to other engineers as necessary and within established guidelines.

  • Provides technical troubleshooting advice and serves as a resource to other IS Support Staff members.

Required Qualifications:

  • Vocational or Technical training required. Bachelor's degree preferred.

  • 3-5 years related work experience required.

  • Advanced technical computer skills as required for technical support specific to functional area and related systems.

Competencies:

  • Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

  • Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

  • Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

  • Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

  • Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

  • Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

  • Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

  • Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally