U.S. Capitol Police Communications Operator (Dispatcher) in Washington, District Of Columbia

U.S. Capitol Police
Few vacancies in the following location:
  • Washington DC, DC
Work Schedule is Full-Time - Excepted Service Permanent

Opened Friday 9/23/2016 (148 day(s) ago)

** Closes Thursday 3/23/2017 (33 day(s) away)

Job Overview

About the Agency

The United States Capitol Police (USCP)is a CALEA nationally-accredited, federal law enforcement agency with 2100 employees. The USCP safeguards the Congress, its legislative processes, Members of Congress, employees, visitors, and facilities from crime, disruption, and terrorism. We protect and secure Congress so it can fulfill its constitutional and legislative responsibilities in a safe, secure and open environment.

As the United States Capitol Police -

We protect the legislative process, the symbol of our democracy, the people who carry out the process, and the millions of visitors who travel here to see democracy in action; Every American who visits the Capitol, as well as those visitors from around the world, is a member of our protected community and sees first-hand how we are the best of America's spirit and diversity;

As a Department, we are a microcosm of America, representational of many races, colors, religions, national origins, political affiliations, sexual orientations, and ages. Our workforce is comprised of employees from nearly all 50 states and the U.S. territories. We embrace and celebrate a diverse workforce, and we believe inclusion makes our workplace stronger and respecting each individual as a person and as a professional is essential;

We act on the world stage every day of the year as a model in security, urban crime prevention, dignitary protection, specialty response capabilities, and homeland security. As ambassadors of the Congress, we are often the first face that visitors and employees encounter, and we leave a lasting impression that is reflective of the Legislative Branch and its role in America's democracy.

The position is located within Communications (COMM), Mission Assurance Bureau (MAB), U.S. Capitol Police (USCP). Communications provides operational support to all elements of the USCP and Congressional Community through the use of the Computer Aided Dispatch (CAD) and a Radio System; answering 9-1-1 emergency calls; monitoring the Closed Circuit Television System (CCTV); and dispatching USCP Officers. The MAB mission is to protect the Members of Congress, congressional staff, the public, USCP workforce, and high value, prestigious facilities from potential harm and disruption during the course of operations and activities within the USCP services portfolio by managing safe programs, technologies, operations, and facilities; and protecting the work environment.


Performs a wide variety of non-standard, call-taking assignments and resolves problem situations in receiving, filling, and tracking resource requests for police, fire, towing, and/or medical response call-taking assignments. Applies judgment to interpret guidelines, adapt call-taking procedures, and decide upon approaches for resolving specific call-taking problems, such as reporting accidents and filing required paperwork involving the equipment, vehicle, and human resources dispatched.

Answers, evaluates, and prioritizes incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, towing, and/or medical response using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous law enforcement and agency databases, and automated map systems. Simultaneously operates a multi-line telephone while maintaining CAD systems and other computer systems.

Travel Required
  • Not Required
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • You must be U.S. Citizen.
  • Must possess one (1) year of law enforcement dispatching experience.
  • Experience utilizing a Computer Aided Dispatching System.
  • Must be skilled in the use of a typing keyboard with speed and accuracy.
  • Successful completion of a Background Investigation is required.
  • Must complete the six (6) month Communications Training Program.
  • Must work rotating shifts during training and be available for any shift.
  • Must complete a one year probationary period.
  • Shift work is required.

Applicants may qualify for this position in the following ways:

  1. Meeting the specialized experience requirement and selective placement factor.

Minimum Qualifications for CP-04: Qualifying experience for the CP-4 level includes one (1) year of specialized experience, post completion of dispatcher training, equivalent to at least CP-3 or GS-5 level. Specialized experience is defined as performing dispatching police, fire, emergency awareness and demonstrated proficiency in operating a CAD, security monitoring, and CCTV.

(INFORMATION ON QUALIFICATION & EDUCATION ARE PULLED FROM OPM https://www.opm.gov/policy-data-oversight/classification-qualifications)

There is no education substitution for experience.

This position requires flexibility in work location and may require extended hours- please note you may be required to work in remote locations, but within the DC commuting area.

All eligibility requirements must be met by the closing date ( 03/23/2017) of the vacancy announcement.

Security Clearance


Additional Information
What To Expect Next

Once your completed online assessment questionnaire is successfully submitted on USAJOBS, you will receive an acknowledgement email. After a review of your application materials is made, you will be notified of your eligibility status. If you are referred to the hiring official, you will receive further notification. If further evaluation or interviews are required, you will be contacted.


Review our benefits

Other Information

This position is within the Legislative Branch of government. It is not a general schedule (GS) position. Civilian USCP employees are paid in accordance with an established pay schedule.

USCP employees are covered by the same benefits as other branches of the Federal government including: health and life insurance, Thrift Savings Plan (similar to "401K" plans), disability, leave programs, flexible spending accounts, long term care insurance, holidays, etc. Civilian employees are covered under Congressional retirement.

Upon receipt of proper certification, sick leave balances will be transferred from other branches of the Federal government. While previous credible Federal service is used to determine the appropriate leave category, annual leave balances will not transfer. USCP offers a wide array of benefits: USCP employees are eligible to join the United States Senate Federal Credit Union and/or the Congressional Federal Credit Union. USCP has several on-site state of the art gym and locker room facilities with access to personal trainer consultants. USCP employees are eligible for participation in on-site childcare center through the US Senate Child Care Center and/or the US House of Representatives Child Care Center. USCP reimburses covered employees up to an annual limit of $150 for Professional Liability Insurance. Transit Subsidy Benefits up to $255/month of your commuting costs is provided as a tax-free benefit.

Salary Range: $44,695.00 to $61,347.00 / Per Year

Series & Grade: CP-0392-4/4

Promotion Potential: 5

Supervisory Status: No

Who May Apply: United States Citizens - This vacancy announcement is opened continuous for 6 months. The 1st cut-off will be 14 days after the posting date. Cut-off dates will re-occur in 30 day increments.

Control Number: 451437900

Job Announcement Number: USCP-16-10001755-KP