Bayer Medical Product Services Specialist in Whippany, NJ, New Jersey
Your tasks and responsibilities
The Primary Responsibilities of this role, Medical Product Services Specialist, are to: • This position is a member of Customer Care Services, which is the Medical Communications call center; • In this role the incumbent provides a first interface and single point of contact for incoming medical and product inquiries; • The position is responsible for collecting sensitive personal, medical and regulatory data and must be appropriately qualified, trained, and compliant with Bayer corporate, departmental, legal and regulatory requirements.
Major tasks and responsibilities of position: • Receives, records and processes medical and product information inquiries from Health Care Professionals ( HCP), patients and other consumers and provides written and/or verbal information in response to these inquiries; • Uses professional and technical knowledge and training to determine when matters need escalation (i.e., Adverse Drug Event, Product Quality Complaint, hostile customer) to other MC personnel or functional areas; • Identifies, collects and records adverse events and product quality complaint reports in accordance to Bayer legal and regulatory requirements. Processes any associated return, replacement, refund or credit according to Bayer Pharmaceutical SOP’s, legal and regulatory requirements; • Interprets the medical or product inquiries based on professional experience and training and ensures that the most appropriate standard response is used to handle the inquiry. Effectively communicates the responses to handle the customer’s interest or concern; • Understands and utilizes all appropriate information technology applications in the discharge of responsibilities. Performs work within IT systems that is aligned with approved procedures and with continuing efforts to improve efficiency; • Participates in projects to expand and enhance customer inquiry management using IT platforms that support MC.
Who you are
Required Qualifications Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following: • A Healthcare professional degree ( e.g. RN. LPN, RPh, PharmD, NP, PA) with 3 years of clinical practice or medical research experience is required for this role; • A strong focus on customer service is critical to successful performance in this position; • Computer proficiency is required; • The incumbent must reflect the highest ethical standards in decision making and in his/her day-to-day activities; • Excellent communication skills are required. Preferred capabilities include: • 1 to 3 years of call center experience within the pharmaceutical or medical device industry or within another healthcare setting is desirable; • Experience within a regulated area which may include Quality, Safey, or other similar areas and a working knowledge of Medical Communications/Information is desirable; • Knowledge of the Spanish language is a plus.
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer Minorities / Females / Protected Veterans / Disabled