Veterans Affairs, Veterans Health Administration Medical Support Assistant in Wichita, Kansas

Veterans Affairs, Veterans Health Administration
1 vacancy in the following location:
  • Wichita, KS
Work Schedule is Full Time - Excepted Service Permanent

Opened Monday 10/3/2016 (24 day(s) ago)

** Closes Thursday 10/27/2016 (0 day(s) away)

Job Overview

Vacancy Identification Number (VIN): 1815761

The Robert J. Dole VA Medical Center is seeking to fill a Medical Support Assistant in Behavioral Health Services

This is an external announcement. Current, permanent facility and VA employees or other current Federal employees with status MUST apply under the INTERNAL announcement. TH-16-MAG-1815351bu. All applicants applying under this EXTERNAL announcement will be subject to veteran's preference.

FLSA: *NonExempt *Bargaining Unit:Covered

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

As a VA professional, your opportunities are endless. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to **VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.


The Medical Support Assistant (MSA) will be providing administrative service in the Behavioral Health Department. (Additional vacancies in other departments may be filled from this announcement).

Duties include but are not limited to: performing receptionist duties, scheduling and maintaining appointments for patients. Determines eligibility of the Veterans for various medical services and initiates the registration process for patients presenting to the clinic setting. Completes pre-registration of all patients and updates and corrects demographics upon each visit including insurance information. Checks in Veteran patient and provides appropriate notification to the clinical staff of the check ins. The MSA screens and receives phone calls in a courteous and timely manner, determining the nature of the request and providing the information desired using privacy rules and established clinic process. The MSA carefully observes and briefly questions the Veteran patient concerning the nature of their medical problem to determine if a medical emergency exists, which would require immediate medical evaluation and treatment with immediate notification of the appropriate medical staff. The MSA serves as the front line contact for patients, their families, and staffing, setting the tone for perception concerning quality of healthcare services at the VA.

Work Schedule: Monday - Friday 7:30 a.m. to 4:00 p.m., occasional half day Saturdays

Functional Statement Title/#: Medical Support Assistant GS 5

Travel Required
  • Not Required
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required
  • Selective Service Registration is required for males born after 12/31/1959.

Basic Requirements:

  • U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
  • Education. One year above high school; or
  • Combination of Experience and Education. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
  • English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. To be creditable, the experience must have demonstrated the knowledge, skills and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level.

Grade Determinations:

GS-5 MSA (Full Performance Level)

Experience or Education. One year of experience equivalent to the next lower grade level (GS-4) or 4 years of education above high school.

Assignment. This is a full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointment, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (ie, TRICARE, sharing agreements etc.)

Demonstrated Knowledge, Skills and Abilities. Candidates must demonstrate the following KSAs.

  1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

  2. Knowledge of basic medical terminology.

  3. Ability to make appointments in a clinical setting.

  4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

  5. Ability to communicate effectively and professionally with employees at varying grade levels.

  6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow up as necessary to ensure a satisfactory resolution.

References: VA Handbook 5005/53 Part II Appendix G45, Medical Support Assistant Qualification Standard. This can be found in the local Human Resources Office.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements:Most of the work is sedentary and involves data entry into a computer. Must be able to communicate with the veteran patient, their family, and staff. May involve carrying light loads such as paper files.

Security Clearance


Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

Other Information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

Salary Range: $25,731.00 to $42,012.00 / Per Year

Series & Grade: GS-0679-05/05

Supervisory Status: No

Who May Apply: United States Citizens

Control Number: 452204400

Job Announcement Number: TH-16-MAG-1815761bu