North Highland Principal Client Lead - Financial Services in Charlotte, North Carolina




North Highland has a mantra: Unleash Potential Together. For our clients, it means we challenge thinking and build capabilities, so that after each engagement, they are left stronger and inspired to do more. With our colleagues, it means fostering an environment where bringing, shaping, growing and sharing ideas isn’t just encouraged—it’s expected. And within our communities, it means we give of our skills, time and passion to make them more prosperous.

The Principal-Client Lead role is highly visible and focuses on expanding and selling work.

  • Successfully managing multiple and/or complex consulting projects at one or more clients

  • Ensuring meaningful client value is delivered through a strong mix of best-practices solutions, skills, and capabilities.

  • Developing trusted, long-term profitable relationships with the executive client buyers

  • Managing growth by identifying sales opportunities on existing accounts and developing newly sourced work.

  • Managing teams of North Highland consultants and client staff at client site

  • Leading the execution of internal business initiatives

  • Teaching others how to develop valuable business development skills, tools, templates, and frameworks.

  • Inspiring and motivating our consultants by embodying the firm’s vision, mission, values and strategy.

  • Leveraging experience and credibility in field to develop new solutions for our clients


  • 10+ years of management consulting, advisory, professional services and/or Big 4 consulting experience

  • Strong experience consulting in the Financial Services industry

  • Broad financial services background including consumer banking, retail banking, wholesale banking, risk, regulatory, and/or capital markets

  • Proposal development experience including the ability to effectively sell business solutions to clients

  • Experience hitting sales/business development targets

  • Running projects and managing teams; and delivery experience driving desired business outcomes, identifying gaps and omissions, and designing solutions

  • Bachelor's Degree from an accredited college/university

Preferred Skills

  • Master's degree and/or professional certifications

  • Demonstrated track record of managing large and complex consulting engagements; including a role in managing and interfacing with senior level client executives

  • Ability to establish immediate credibility with clients and within the company; can build consensus and achieve goals through influence

  • Excellent interpersonal/communication skills

  • Creative thinking and ability to seek innovative solutions to complex technical/business problems

Our Financial Services Team has demonstrated leadership and success in managing complex initiatives for Domestic and International Financial Services Clients. We combine deep Financial Service Experience with best practices across consumer banking, commercial banking, wealth management and capital markets. Our capabilities cover a breadth of services from back office, front office (distribution channels), marketing and customer experience to risk management.

North Highland at is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience , performance improvement , technology and digital , and transformation . We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, GA, with more than 3,000 consultants worldwide and 60+ offices around the globe. The firm is a member of Cordence Worldwide ( ), a global management consulting alliance. For more information, visit and connect with us on LinkedIn , Twitter at and Facebook at .

North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.

Location: Charlotte, NC

Additional Locations:

Travel Requirements: Under 25%

Job Number: JO-1803-8990