Qualfon Travel and Lifestyle Specialist in Fort Collins, Colorado
Travel and Lifestyle Specialist
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Do you understand and appreciate luxury upscale-level customer service? Help us provide it to others. When you join our family of Travel and Lifestyle Customer Service Specialists supporting a fortune 500 financial services organization, you will learn that Qualfon CARES. That’s it. We care for our employees who care for our clients. When you answer the Qualfon call, you will:
Join our family in an enthusiastic work environment
Enjoy personal growth
Discover a whole new world of opportunity
As a Travel and Lifestyle Customer Service Specialist, you will:
Provide services of the highest level including, but not limited to; travel reservations, restaurant reservations, obtaining entertainment tickets, purchasing gifts, and floral orders
Provide the customer with an experience that will always be remembered and with the highest level of responsiveness
Organize travel from beginning to end, through booking tickets and accommodations, securing rental transportation etc.
Use professional telephone etiquette in handling customer requests
Diagnose the customers’ specifications and wishes; suggest suitable options
Create and update electronic records of customers in Salesforce
What you'll need to succeed
Bachelor’s Degree is required
Demonstrate a positive attitude and professional demeanor
1+ years experience in an upscale customer support environment, preferably in high end travel, hospitality, restaurant or luxury services is preferred
Strong communication, organizational, decision-making and interpersonal skills
Proficiency in English; knowledge of additional languages is an advantage
Experience using Microsoft Office products
Exemplary customer-oriented approach
Familiarity of PC-based internet and software applications
Minimum typing speed of 45 wpm
How Qualfon Cares for You
Competitive base hourly wage of $13.50 plus:
$0.50 increase at 90 days
$0.50 increase at 6 months
$1.00 increase at 1 year
Ongoing performance increases each year thereafter
Comprehensive benefits package
Ability to further your education through Qualfon University scholarship program
Opportunity to further your career with our strong promotion from within culture
Work with amazing team members and supervisors that embrace and live the Qualfon Mission & Values
Free access to personal and professional support for both on and off the job through the Qualfon non-denominational chaplaincy program
Considering a career change? Qualfon embraces those that would like to start fresh with a new opportunity. What you need most is a service-friendly attitude, basic computer literacy, and your personal flexibility to be able to work the shifts required including at least one weekend day most weeks. We employ many who have previous experience in industries or jobs such as retail, restaurants or food services, hotels/hospitality, clerk, administrative assistant, secretary, office manager, cashier, cook, server, sales, technician, delivery/driver, and much more.
Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. In summary, our mission is “Be the Best BPO. Make People’s Lives Better.” This begins with our people. Our employee retention is twice the industry average because we care about our people—at work and beyond. Qualfon offers programs that promote personal development and provide direct support for our people and their families.
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QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
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Travel and Lifestyle Specialist
- Employee Type:
Fort Collins, CO
- Job Type:
- Date Posted:
Your Qualfon career starts right here. Qualfon is growing and we are seeking individuals that are looking to grow with us. Our foundation is our people and they are the primary reason we exist… to create opportunity. Opportunity for a new job, opportunity to have a fun and respectful work environment, opportunity to receive the support that you need both personally and professionally to grow in your own life’s vocation, and the opportunity to be a part of something bigger… the Qualfon family and the communities in which we live and work.
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